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INFO

QUESTIONS

Email hello@madenbags.com

Exchanges

We will accept exchanges on unused items within 30 days of purchase.  Please keep in mind, the customer is responsible for any return shipping costs.

RETURNS

We will gladly accept returns on unused, undamaged items that are in new condition.  Please email us within 30 days of purchase at hello@madenbags.com for a return shipping label.  Return shipping charges will be deducted from your refund.  For a full refund, your item must be received within 35 days of the original delivery date and include your order number or packing slip. If 35 days have passed since your delivery date or your item has been used, we cannot offer you a refund and will return your item to you. Once your item has been inspected, we will refund the original form of payment with 3-5 business days.

If you would like to secure shipping on your own, please return your bag as well as your packing slip to:

Māden
3558 E Marlene Dr
Gilbert, AZ 85296

Warranty

Our warranty is very fair and generous. Due to individual use though, we take on all warranties on a case by case basis. Zippers are under warranty for 9 months. Please email customer service at hello@madenbags.com for help!

 

International Orders

International orders are final. No returns are accepted.

Some countries charge additional customs fees and duties in addition to the shipping amount stated at check out.  We strongly suggest you look into this before purchasing so you are aware if your country is one of them.